I wrote this editorial back in 2011 for One of Swords and just found it again. Now that the sun has set on 1oS, I’d like to post it here in hopes it might do more good.
I get a lot of questions from gamers every day. I try to answer as many as I can with sourced facts or, failing that, honesty. Sometimes it’s simple stuff that the Customer Support team can handle without breaking a sweat. But if I don’t know the answer and I don’t have much hope of finding one, I’ll tell you so you don’t feel jerked around. But I have noticed that there are three lines of questioning that I often cannot answer to anyone’s satisfaction. It’s not that I don’t have an answer, or even that an answer does not exist — it’s that the answer is either incomplete or simply not accepted by the person asking. So they ask again, hoping for a different answer that matches what they wanted to hear in the first place. And that doesn’t work out so well.
Here are the answers I have the most trouble explaining: